Rules for using the Personal Account.

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1. Fraud of any kind is prohibited when using your personal account. Since our web services are not perfect, they may have various errors and exploits - for hiding them and using web service bugs, the account will be permanently blocked by the project administration (or a more severe punishment, at the discretion of the administration).
If you find any errors in the operation of your personal account, immediately report them to the administrator (anonymity is guaranteed).

2. If you did not receive bonuses when replenishing your account via SMS service, then in 99% of cases these are problems on your part (incorrect input, problems on the side of the mobile operator, etc.). In this case, restoration is not performed.
In the event of a failure on our side, you will be notified about this and everyone who topped up the account during this period will receive bonuses to their account within 1 week.

3. When choosing a service for bonuses, the user is obliged to find out for himself all the consequences that this or that service may lead to. If the user was not aware of possible changes to the character after purchasing the service or attempts were made to change the account against the will of the owner by third parties, then the Administration is not responsible for this. Search for as much information as possible about the service in advance, or contact technical support on the forum.

4. When purchasing an item for your character, check repeatedly whether it corresponds to the required level, whether it corresponds to the faction and other necessary characteristics.
Be careful about unleveled items and their possible use only for leveling up characters; if used in other ways, the Game Master may block you.

5. Important: When purchasing diamonds in a store, the character for whom the service is purchased must be in the game.

6. Services purchased in a store are usually completed within 3-5 minutes, in some cases up to 24 hours. If after 24 hours the service was not provided to you (the diamonds did not arrive), then most likely you made the wrong character or did not follow the rules for using your personal account.
To resolve the problem, contact technical support on the forum.

7. If the Personal Account is not available, services are not provided, erroneous orders are not processed, and bonuses are not returned. Always check if technical work is going on on the server and if there are any glitches right now. If a rollback occurs after the server crashes, then restoration is also not performed.

8. If you order any service by mistake for another character or order the wrong item, then you act at your own peril and risk.

9. In difficult situations and for advice on the operation of your Personal Account, you can always contact technical support on the forum.

Edited 9 Oct 2026, 13:54

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